FAQ

You can create an account through the [Sign Up] page on the VITAShop website. By becoming a member of VITAShop, you can enjoy various membership benefits and discounts.

You cannot change your member ID. If you wish to change your member ID, you will need to cancel your membership and rejoin. Please note that all accumulated points, coupons, and order history associated with your current ID will be deleted. You can change your password by logging in to the website and going to [My Account -> My Information].

Yes, non-members can place orders. Simply select the desired products and proceed with non-member checkout. However, non-members won't earn loyalty points, and membership benefits and discount coupons won't apply to these orders. You can check your order history using the order number sent to you.

If you've forgotten your member ID or password, you can recover them by clicking on [Find ID/Password] at the bottom of the VITAShop website's login page.

To update your member information, click on [Login] on the VITAShop website, and then go to [My Account -> My Information] to make the necessary changes.

If you no longer wish to use VITAShop, please contact our customer service team to request account deletion. Please note that all your information, purchase history, accumulated points, and discount coupons will be deleted and cannot be recovered.

The ability to cancel orders may vary depending on the order status. Please check the order status first, then contact our customer service team for assistance.

📞 : +1-888-806-8373 / +1-647-847-1552

📧 : [email protected] / [email protected]

MON ~ FRI  09 :30 ~ 17 : 30  EST (Closed on holidays and weekends)

Modifying the delivery information depends on the order status and may not always be possible. Please check the order status first, then contact our customer service team for assistance.

Please review VITAShop's exchange and return policy.

Yes. VITAShop’s physical store is located at  7181 Yonge st, unit 38, Markham, ON, L3T 0C7 

If you need to add or change products in a completed order, please contact VITAShop's customer service team

Please contact VITAShop's customer service team for order cancellation requests.

Orders are shipped via Expedited Parcel Post unless otherwise specified. Delivery times vary by location in Canada. Please see the estimated delivery times below:

ON, QC: 1 to 3 business days

AB, BC, SK, MB, NB, NL, NS, PE: 3 to 5 business days

NT, NU, YT: 6 to 10 business days

Shipping fees vary by region. For more information, please review VITAShop's Shipping Policy.

You can apply coupons during the final step of the checkout process by clicking on 'Apply Coupon Code' on the right side of the payment page. Enter your coupon code and click 'Apply' to receive the discount. To cancel a coupon application, click 'Cancel Application.'

After registering as a new member, the coupon code will be automatically sent to the email address you provided during registration. Please note that existing customers will not receive this coupon. If you do not receive the coupon code after signing up, please contact customer service team

All promotional coupons, including newsletter subscription coupons, are subject to change or expiration without prior notice. Coupons are non-transferable, may not be redeemed for cash, and may be subject to additional restrictions as specified in individual promotions. VITAShop reserves the right to modify or cancel any coupon at any time.

Please review VITAShop's exchange and refund policy.

Please review VITAShop's exchange and refund policy.

Requests for exchanges or refunds due to product issues can be made within 30 days of the purchase date. Please contact customer service team

For exchanges and returns due to product defects or incorrect shipping, VITAShop covers the shipping cost. For exchanges and returns due to customer-related issues (change of mind, wrong order, etc.), customers are responsible for the round-trip shipping costs. If you received free shipping with your order, round-trip shipping fees will be applied. Please consider this when making your purchase. Refunds will be processed after deducting shipping costs.

When you sign up for VITAShop, you automatically receive a Loyalty Point account with a $0.00 balance. Loyalty Points are earned by making purchases on the VITAShop website as a registered user. You can earn 1000 (thousand) Point for every $10 (ten) Canadian Dollars spent at VitaShop.ca. Points expire after 24 months.

When you have accumulated enough points, you can redeem them to pay for eligible purchases on Vitashop.ca. Every 1000 points can be used to get $1 off eligible payments. Points may be capped at a minimum value required for redemption. If this option is applied, you will not be able to use your points until you reach the minimum accumulated amount.

VITAShop's SSW is a special week for VITAShop members that occurs during every third week of each month. SSW offers unique discounts and benefits to VITAShop members. If you place an order on the Sunday of SSW, you can enjoy free shipping without a minimum order rate. SSW runs every month, so please stay tuned for more details.

Free shipping will be automatically applied during the final step of the payment process.

VITAShop Customer Center

📞: +1-888-806-8373 / +1-647-847-1552

📧: [email protected] / [email protected]

Monday - Friday: 10:00 AM - 05:00 PM EST (Closed on holidays and weekends)

We maintain a zero-tolerance policy for any form of disrespect toward our customer service representatives. Disrespectful behavior will result in the cancellation of your order, refusal of support, and permanent suspension from placing future orders with us.