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PAYMENT POLICY

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Visa, Master, Visa/Master Debit, and American Express, including cheque and Interac E-transfer. For third-party payment providers, such as PayPal, we do not store any payment information. Please check with the third-party payment provider to save, edit or remove this payment information.

 

WHAT IS CVV ON CREDIT CARD?

The CVV (Card Verification Value), also known as CVV2, CSC, and CID, on your credit card or debit card, is a 3-digit number on VISA®, MasterCard® and Discover® branded credit and debit cards. On American Express® branded credit or debit card, it is a 4-digit numeric code.

 

ORDER CURRENCY

You can change your order currency by selecting the Language and Currency located at the top right corner of the home page. The currency you’re charged depends on the currency selected on the website. Make sure the correct currency is selected before placing your order.

If you pay in a currency other than Canadian dollars (CAD), then your bank or credit card issuer may charge foreign transaction fees or currency conversion fees. Unfortunately, Vitashop has no control over these additional fees for international orders. In addition, we do not benefit from or receive any of these fees. We recommend contacting your bank or financial institution to see if they charge such fees.

 

HOW DO I PAY WITH PAYPAL?

  • Go to checkout and the ‘PayPal’ payment option.
  • When redirected to the PayPal site, log in to your PayPal account.
  • Choose any saved PayPal payment method.
  • After being redirected back to the vitashop site, place your order.

 

INTERAC E-TRANSFER PAYMENT

To use E-transfer, log into your online or mobile banking app and select the account, choose or add the email at [email protected], and enter the amount and a security question. Once an Interac® e-Transfer has been sent, it may take 15-30 minutes or more for the recipient to receive the notification. In the meantime, you can cancel an Interac E-Transfer in online banking if the recipient has not yet deposited the money. The money will be re-deposited back into your account immediately. Note that the $1.50 service charge cannot be refunded. Please be aware that we do not ship until the E-transfer has cleared.

 

CHEQUE PAYMENT

All cheques and money orders must be in Canadian dollars and made payable to Vitashop. Please be aware that we do not ship until a deposited cheque has cleared and been approved by the bank. Note that we do not accept post-dated cheques.

 

INVOICE

You may check your order invoice after the order has shipped to review your charges. Simply go to your Orders page, locate the correct order, and select ‘View Invoice’. From here, you may also print your order invoice.

 

HOW DO REFUNDS WORK?

If you're not satisfied with your order, you can return your item for a refund. Refunds are subject to Vitashop's refund and return policy. Kindly note that refunds may take up to 30 days according to PayPal’s refund policy. To avoid this, we always encourage customers to accept refunds in Rewards Credit which are available immediately. 

 

IS CASH ON DELIVERY A PAYMENT OPTION?

At this time, cash on delivery or bank wire transfer options are not available. For our customers' convenience, we do accept many different types of payment methods. See the full list below:

I still can't place an order with PayPal. What should I do?

Please try the following tips before contacting our Customer Service team:

  • Make sure you're not using a VPN while attempting to use PayPal. This may cause problems while attempting to pay.
  • You may need to add funds to your PayPal balance. Select ‘Wallet’ > ‘Add Money’ and follow the instructions to transfer money from your bank account to PayPal. 
  • Check to see if PayPal is down or experiencing issues. Go to the PayPal status page for the latest update. 
  • Confirm your bank account with PayPal. PayPal may need to verify your bank account prior to authorizing any transactions. Visit PayPal's Help Center and follow their instructions to confirm your bank account. 
  • Confirm your payment method with PayPal. You may need to verify your credit card or debit card before using PayPal.
  • If you have previously used a different device to pay with PayPal, try that device again. Accessing PayPal from a new device may lead PayPal to think you aren’t the account holder, resulting in failed payment.
  • Use a different web browser. Some browsers may cause issues while trying to use PayPal. If you're having issues with Firefox, try Chrome or other browsers. 
  • Contact PayPal Support for help. If none of the above helps, their customer support has many useful resources such as help articles, online chat support, and a phone number to call.

 

Here's how to quickly save, update, or delete your saved payment information.



Save Your Credit Card Information

While placing your order, choose to add a new payment method.

Check the box 'Save credit card for future purchases'.

Select 'Continue'.

Your credit card information is now saved under the 'Payment Methods' section in your account. You can now quickly pay with this saved method on your next order!



Update or Delete Your Credit Card Information

Go to your 'Payment Methods' under your 'Account Settings'.

Select 'Edit' or 'Remove'.

Edit - you can update your card expiration info, name on the card, and billing address.

Delete - you'll be asked to confirm before deleting your credit card information.

Save your changes.