Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://vitashop.ca/ (the “Site”). Vitashop.ca respects and is committed to protecting your privacy. The Services are designed for a general audience and are not directed to children under the age of 16. We use the information we collect on the site to make shopping at vitashop.ca possible and to enhance your overall shopping and health experience. We do not sell, trade, rent or loan your personal information to others, unless instructed by a court of law. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site. If you do not want to receive any announcements or special offers from us, contact us and tell us to remove you.
PERSONAL INFORMATION WE COLLECT
To order a product, you will need to set up an account. To set up an account, we will need to know your name, email address, billing and shipping address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. You will also be asked to create a special username and password so that you may access your account in the future (and so you don't have to re-enter all your information again). When you enter a contest or other promotional feature, we may ask for your name, address, and email address so we can administer the contest and notify winners. When you submit a "Contact" request or a "Nutritional Support" request via our website, we will need to know your name, email address and question, however we DO NOT store any of this information on file. We simply need this information so that we may respond to you and answer your question. After a response is given to you, your request information is destroyed. If a user elects to use our referral service for informing a friend about a product offered on our site, we ask them for their friend's name and email address. Vitashop.ca will automatically send the friend a one-time email inviting them to visit the site. Vitashop.ca does not store this information. It is only used for the sole purpose of sending this one-time email. If a user chooses to submit a product review, we will need to know your name, email, review description and location so that we may store it to display with your review. You can choose not to have your name, email or location posted to your review, although we will still need to collect the information to keep on file with your review for internal records.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and other information associated with payment), email address, and phone number. We refer to this information as “Order Information.”
Additionally, when you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
- Chatbot log, Message logs contain information such as details of your account with us, including your username, e-mail address, phone number and address, as well as any other content you choose to submit when you make a customer support inquiry through the chatbot.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). When you purchase from us, we send your credit card information, name, and billing address to credit card companies for verification and to authorize your purchase. Vitashop.ca handles the sending of order related and customer service-related messages internally, as well as advertising related emails. Vitashop.ca service providers do not retain nor use your personal information, including your email address for any other purpose except to provide the service on our behalf. Vitashop.ca may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will never include any personally identifying information. We use an outside shipping company to ship orders (CanadaPost, USPS, FedEx, DHL, UPS), and a credit card processing company to bill users for goods and services. These companies may receive personally identifiable information to help us process your order. These companies will not retain, share, store or use personally identifiable information for any secondary purposes. Your personal data will be stored on file for as long as your account is active. An account will become inactive if an order is not placed within 24 months using that account. If your account is inactive, it will automatically be deleted from our records. To have your account deleted earlier then the required expiration period, simply contact us and tell us to delete your personal information. If a user's personally identifiable information changes (such as postal code, phone, email or address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate user's personally identifiable information. This can usually be done at the account manager or by contacting our Customer Support Department. We may share your non-identifiable information such as your zip code with our business partners for demographic purposes. They are not able to personally identify you with this information. We may send your browsing or buying patterns to a third-party vendor to administer emails on our behalf or help serve up product placements on our web site that we think you may find enjoyable and personable to help your shopping experience. This information will never contain any personal information.
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We may also use the information we collect to occasionally notify you about new vitashop.ca services, important functionality changes to the website, special offers we think you'll find valuable and most importantly just to see how you are doing. If you never want to receive any announcements or special offers from us, contact us and tell us to remove your name, or simply log into your account manager and update your communication preferences.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Vitashop.ca uses tracking technologies and may send anonymous information about your browsing habits to a third-party company. Links in our email communications to recipients are tracked via Web Beacons once you land on our website. Web Beacons appear on our website as 1x1 transparent images which transmit information such as your operating system, browser, resolution, geographical location, products ordered, and order total. This information is used to help our webmasters and marketers understand the behavior of visitors to our website and understand the effectiveness of online and email messages. Your information is submitted anonymously, and no sensitive or personally identifiable information is transmitted.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Prestashop to power our online store--you can read more about how Prestashop uses your Personal Information here: https://www.prestashop.com/en/prestashop-account-privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
VitaShop.ca sends out order confirmation and order tracking emails to our customers when you place an order. These order related emails are vital to making sure your order is delivered correctly therefore, you do not have the opportunity to opt out or unsubscribe from these order emails. You may also sign up for one of our newsletter emails during the checkout process when placing an order. You may unsubscribe to these newsletters emails at anytime by logging into your account and changing your communication preferences. In addition, you may also unsubscribe to any newsletter email by following the "unsubscribe" link at the bottom of each newsletter.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If we decide to change our privacy policy, we will post those changes to this privacy statement, the website, and other places we deem appropriate, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use user's personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our website for 30 days to have the option to have their information deleted. At vitashop.ca, we take great pride in serving you and helping you with all your health needs. We value the trust you place in us, and we would never do anything to compromise this.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
7181 Yonge St. Unit 38, Markham, ON, L3T 0C7, Canada